OK, it was a disappointment on the second day when the dinner was supposed to be delivered. Really disappointed because I called the hotline at 9pm and was told they have problem with delivery. I waited till 11pm but no food. Fortunately I cooked dinner for Hubby so at least I have something to eat. The thing is the management didn’t even bother to call back and ask whether I get my food or not..so my conclusion is that their management sucks big time.
I called them again the next day informing that I didn’t get my dinner and she didn’t even bother to apologize. She did say that they will replace the meal next month..duhh..as if I will continue the service with them. I don’t blame the delivery or the cooking part because so far they have done good job. Even if the delivery boy has problem, it’s the management who should be responsible, either to find replacement or contact clients to inform of any late delivery. In this kind of business, customer service is very important and they fail to acknowledge that.
I got my lunch and dinner just fine yesterday. Even when I didn’t open the door for lunch, (it was 11:45am and I was still asleep upstairs) the guy put the food on the tembok at the front gate..hehe..and the dinner was sent around 5:30pm. As the delivery guy told me, he will deliver as soon as the cooks are ready with the packed food.
I hope as time goes by, the customer service and management of MangkukTingkat.com will improve. They do provide great convenient for people who need to eat but once they overlook the service level standard, it will ruin the perception and good impression of the company.